Kaisha Chauhan

QA Lead at Wolf & Badger

Kaisha Chauhan's work experience begins in 2015 as a Customer Survey Advisor at Next Management. Kaisha met outbound call targets and collected data through customer surveys. In 2016, they worked as a Claims Customer Service Advisor at Hastings Direct, handling car insurance claims and assisting customers. In 2018, they became a Customer Service Executive at HelloFresh, where they called new customers to welcome them and met call quality targets. Later in 2018, they joined Liberty Ltd as a Customer Service Advisor, resolving customer queries and issues via phone and email. In 2019, they briefly worked at Sahara as a Customer Service Representative. From 2020 to the present, they have been working at Wolf & Badger in various roles, including QA Lead, where they designed and launched QA frameworks, and QA Specialist, where they analyzed trends and created training packs to drive improvement. Overall, Kaisha has a strong background in customer service and quality assurance.

Kaisha Chauhan attended The Roundhill Academy in Leicester from 2012 to an unspecified end year, where they studied for their GCSEs. Then, from 2012 to 2014, they attended Beauchamp College to complete their GCSEs. Following that, between the years 2014 and 2016, Kaisha studied at Wyggeston and Queen Elizabeth I College in Leicester, obtaining their A-Levels. Finally, they enrolled at the University of the Arts London in 2017, where they pursued a Bachelor's degree in Fashion Marketing, which they completed in 2020.

Links

Previous companies

HelloFresh logo

Org chart

No direct reports

Timeline

  • QA Lead

    March 1, 2023 - present

  • QA Specialist

    August, 2021

  • Customer Service Representative

    June, 2020