Bilingual Quality Control Specialist (spanish-english)

About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

Duties and responsibilities:

• Execute the planned quality processes and monitoring in day-to-day operations.
• Gather relevant data to monitor the performance of processes and products.
• Conduct audits and reviews to assess conformance to quality standards and processes
  and identify non-compliance.
• Analyze the collected data to identify trends, patterns, and opportunities for
  improvement.
• Involve in root cause analysis of quality issues and discussion of action plans with
  operations management.
• Implement the established feedback system to improve quality metrics and agent
  performance.
• Conduct certification of newly hired agents and upskilling of experienced agents
• Support agent training on quality standards and procedures
• Maintain accurate records of all quality processes including audit results and action
  plans.

Qualifications:

• Has excellent Spanish and English communication skills
• Preferably Bachelor's Degree holder in STEM-related courses (Science, Technology, Engineering
  and Mathematics)
• Preferably with experience in Quality Control/ Quality Assurance
• Willing to work onsite (Dumaguete City)
• Willing to work on a graveyard shift/ shifting schedule
• Excellent attention to detail and analytical skills
• Working knowledge of 7 basic quality tools, root cause analysis, and risk assessment