Workato
- Senior Business Systems Analyst, Go To Market Applications
Senior Business Systems Analyst, Go To Market Applications
Engineering · Singapore
Job description
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
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Understand and remain up to date, provide guidance, policies and recommendations on industry trends and evolving standards for Go-to-Market/Revenue Operations, business process, especially best practices for tools like Salesforce
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Administer, set up, configure, and troubleshoot issues in Go-to-Market/Revenue Operations tools like Salesforce
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Create and maintain automations within Go-to-Market/Revenue Operations tools (e.g. Salesforce apex, custom script, flows) and across systems through Workato recipes
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Execute project lifecycle – which includes development, testing, review, deployment – to implement feature configurations and customizations of Go-to-Market/Revenue Operations tools and automations to meet evolving business and operational needs.
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Maintain security and integrity of the company’s Go-to-Market/Revenue Operations tools instances through the implementation of proper governance and permissions
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Ensure optimal performance in Go-to-Market/Revenue Operations tools through the implementation of scalable solutions, in line with industry best practices
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Be the SME (subject matter expert) for Go-to-Market/Revenue Operations tools and guide users in executing operations in these tools – e.g. reassigning records, creating new records
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Create business and technical documentation – for customizations, workflows, and business processes – and keep all documentation up to date
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Monitor new release features in Go-to-Market/Revenue Operations tools and review for potential impact to existing configuration, as well as potential benefits for the business
Requirements
Qualifications / Experience / Technical Skills
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5+ years of experience working with Go-to-Market/Revenue Operations tools like Salesforce
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Experience with implementing or configuring CPQ
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Experience with writing, troubleshooting Apex code and custom script
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Salesforce Administrator Certification preferred
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5+ years of experience with supporting Go-to-Market departments (i.e. Sales, Marketing, Customer Success, Partner Channel)
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Experience in agile development preferred
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Experience of automating business processes including lead to deal closing process, campaign management, partner deal registration, etc
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Effective technical troubleshooting and debugging skills
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Familiarity with and experience with automations using AI is a plus
Soft Skills / Personal Characteristics
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Critical thinker who asks important questions to understand requirements and dig deeper into proposed solutions
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Comfortable collaborating within and outside of the team for projects and issues, across various locations and time zones
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Can confidently provide support and user training across departments
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Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
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Excellent verbal and written English communication skills
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Can exercise strong problem-solving skills, and analytical thinking
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Exceptional team player with strong analytical, communication and interpersonal skills
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Excellent organization and time management skills
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Keen to learn new applications and software
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Growth mindset, ability to iterate, and design-thinking approach to problem-solving
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Ability to work independently with minimal guidance