Luisa Berlim Veloso is a Technical Services Specialist at Workhuman since June 2022, contributing to the intersection of people and technology to shape the future of work. Previously, Luisa served as an Associate Linguist for Google Assistant at TELUS International Ireland, honing expertise in Natural Language Processing for Brazilian Portuguese. Freelance work involved translation and linguistic project management. Luisa has held roles such as Account Manager and Localisation Quality Manager at ChilliStore Technologies, driving quality assurance and project coordination across multiple languages. Earlier experiences included interpreting for translation.ie and teaching Brazilian Portuguese at the Latin America Solidarity Centre. Luisa's academic credentials include a Bachelor's degree in English Literature and Linguistics from Universidade Federal de Minas Gerais, along with various certifications in Agile and quality management.