Margaret Finnerty (Megan)

Margaret (Megan) Finnerty has a extensive work experience in customer service and operations. Margaret (Megan) is currently the Vice President of Customer Service at Workhuman since January 2022. Prior to this role, they served as the Senior Director of Customer Services at Workhuman from October 2019 to January 2022. Before joining Workhuman, they held the position of Customer Service Director at Globoforce from October 2016 to January 2022. Margaret (Megan) also has experience in leadership roles at Wonga, where they served as the VP of Customer Service, Director of Wonga Technology Ireland from November 2014 to December 2015, Head of Customer Services and Director of Wonga Technology Ireland from January 2013 to October 2014, and Head of Customer Services from January 2012 to December 2012. Prior to their time at Wonga, Margaret worked as an Operations Director at Claims Advisory Group from November 2010 to November 2011. Margaret (Megan) also held various managerial positions at eBay and PayPal from 2001 to 2007, including Senior Manager Customer Support, Senior Manager, and Head of Operations Support & Service Excellence. Margaret began their career as a Customer Support Manager at HP Financial Services from April 1999 to August 2001.

Margaret (Megan) Finnerty completed their education between the years 2013 and 2017 at The Open University, where they obtained a degree in Leadership and Management (BA hons). Prior to that, there is no available information regarding their education. Additionally, in 2016, they obtained two certifications - Affiliate ACOI member from the Association of Compliance Officers in Ireland and Fellowship from the Chartered Management Institute. While there is mention of being a member of the Customer Experience Professionals Association (CXPA) and being NPS Certified (Net Promoter® Experts), no details regarding the specific obtained months and years are provided. Lastly, it is mentioned that they have Prince 2 Practitioners certification, but information about the institution and the obtained month and year is not available. So presumptively, they have a Prince 2 Practitioners certification, but the specific details are unclear.