Mirela Santiago

Mirela Santiago began their work experience in 2010 as an Executive Assistant/Events Planner Intern at SINDIFISCO, where they organized large-scale events and managed meetings for a board of directors. From 2012 to 2013, they worked as a Content Analyst at Ogilvy Brasil, creating and analyzing content. Mirela then transitioned to Strategy Communication and Marketing, where they served as a Public Relations professional, developing communication projects and creating promotional content for major Brazilian companies. Mirela continued their career at Federacao Dos Trabalhadores Na Agricultura Do Estado De Pernambuco - Fetape as a Public Relations/Trainer in 2013, conducting training and managing public relations activities. In the same year, they worked at Infinito Promotional Marketing as an Internal Communications and Content Writer, creating promotional content for clients and collaborating with other departments. Mirela then joined HARD ROCK CAFE in 2014 as a Senior Customer Service representative, providing excellent customer service until 2021. Currently, they work at Workhuman as a Customer Service Executive, delivering exceptional customer experiences, providing technical support, and resolving customer complaints.

Mirela Santiago completed their education from 2007 to 2011 at ESURP - College of Public Relations, where they earned an Honours Bachelor's degree in Public Relations, Advertising, and Applied Communication. In addition to their formal education, Mirela obtained various certifications from LinkedIn, including Advanced Consumer Behavior, B2B Foundations: Social Media Marketing, B2B Marketing on LinkedIn, Integrated Marketing Communications Strategies, 17 PR Mistakes to Avoid, 17 Questions to Help Improve Your Marketing, and A CEO's Guide to a Career in Advertising and Marketing. These certifications were obtained between January and February of 2023.