Susan Dexter Schierenbeck Crp, Ip

Susan Dexter Schierenbeck, CRP, IP, has over 25 years of experience in various roles focused on customer success, client solutions, and strategic account management. Susan Dexter is currently a Strategic Client Director at Workhuman, a rapidly growing integrated Social Recognition and performance management platform. Prior to this, they held the position of Senior Manager, Customer Success - Enterprise + at Phenom, where they were responsible for retention, renewals, and growth of enterprise accounts. Susan Dexter also served as the Vice President, Client Success Partner at Fuel50, driving adoption and engagement of talent and opportunity marketplace solutions for enterprise customers.

Earlier in their career, Susan worked as the Director, Client Solutions at Hinda Incentives / The E2E Group, where they focused on designing performance-based recognition solutions and advising senior leaders to improve the employee experience. Susan Dexter also served as a Manager, Solution Design at O.C. Tanner, leading solution strategy efforts and conducting organizational assessments to enhance employee engagement.

In addition, Susan has experience as an Account Manager at LRA Worldwide, where they consulted with clients on mapping experiential service touchpoints, and as a Business Sales Executive at Tiffany & Co., where they successfully developed corporate/business accounts and exceeded sales goals.

Susan Dexter Schierenbeck, CRP, IP has a Bachelor of Arts degree in English from Hobart and William Smith Colleges. Susan Dexter has also completed a Certificate Program in Diversity, Equity and Inclusion from Cornell University in 2020. Additionally, they attended Germantown Academy, although no specific degree or field of study was mentioned.