Shawna Kelly

Shawna Kelly is a seasoned professional with extensive experience in customer success and support roles across various organizations. Currently serving as a Team Manager of Customer Success at Workiva since March 2019, Shawna has held multiple titles including Senior Enterprise Customer Success Manager and Enterprise Customer Success Manager. Responsibilities include maximizing customer adoption of Workiva solutions, ensuring achievement of business outcomes, and advocating for customer needs across departments. Previous roles at Upserve, Purple Communications, and educational institutions involved managing customer accounts, providing sign language interpretation, and addressing the unique needs of Deaf and hard-of-hearing students. Shawna holds a Bachelor of Science degree in Psychology from the University of Pittsburgh.