Whitney Priest

Whitney Priest is the VP of Customer Success at WorkRamp. Whitney has over 8 years of experience in customer success, account management, and contract renewals. Whitney has a proven track record of building and scaling customer success functions from scratch.

Whitney started their career at Udemy, where they built and scaled the CS function of a new B2B product line from <$500K to $4M ARR. Whitney created engagement plans and processes across the customer lifecycle, from launch through renewal. Whitney also defined and developed systems for measuring, tracking, and reporting on customer success metrics/KPIs. During their time at Udemy, they negotiated and closed $370K in upsell & expansion business, resulting in 128% dollar revenue retention for managed customers.

Whitney then went on to work at Zenput, where they scaled the Customer Success function from 91 customers (<$1M ARR) to 650 customers ($12M ARR). Whitney hired, trained, and led a team of eight Customer Success Managers supporting implementations, training, account management, and contract renewals for all customers globally, with account sizes ranging from $2K to $3M ARR.

Most recently, Whitney was the Head of Customer Success at Deel. In this role, they were responsible for overseeing all aspects of customer success for North America.

Whitney has a proven track record of successfully building and scaling customer success functions from scratch. Whitney is an expert at creating engagement plans and processes across the customer lifecycle, from launch through renewal. Whitney is also skilled at defining and developing systems for measuring, tracking, and reporting on customer success metrics/KPIs. Whitney is a strategic thinker who is able to see the big picture and make decisions that are in the best interest of the company as a whole. Whitney is a strong leader who is able to inspire and motivate their team to achieve their goals.

Whitney Priest received a BA in Organizational/Interpersonal Communication from the University of North Carolina at Chapel Hill.

and Andrew Hall - Director, Client Outcomes reports to Whitney Priest. Their manager is Rocky Paap, Chief Revenue Officer. Some of their coworkers include Stephanie Middaugh - Director of Enablement, Adrian Diaz - Director, Implementation & Support, and Mallorie Maranda - VP, Sales.