Elizabeth Anderson

Elizabeth Anderson has over 15 years of work experience in various roles in the customer support and training fields. Elizabeth started their career in 2005 as a Central Station Supervisor at Protection 1 Security Solutions, where they focused on ensuring exceptional customer service and response times for alarm activations. Elizabeth then moved on to Criticom Monitoring Services, where they held roles as a Corporate Training and Development Specialist, responsible for training employees on handling a vast account database, and a Quality Assurance Analyst, where they identified opportunities for process improvement and increased customer service levels.

In 2013, Elizabeth joined WorkWave, starting as a Technical Support Manager. In this role, they designed and implemented a tiered team structure for the support team and established metric tracking and SLAs for customer support tickets. Elizabeth later became the Manager of Knowledge Management, where they developed and implemented a knowledgebase and created content prioritizing call drivers. Elizabeth then served as the Director of Customer Support, driving changes to improve operational efficiency and handle escalated customer issues. Currently, they hold the position of Senior Director of Customer Support at WorkWave, where they continue to lead and drive key initiatives in the organization.

Elizabeth Anderson attended Rutgers University from 2007 to 2009, where they obtained a Bachelor of Arts (B.A.) degree in History and Political Science.