Jermaine Grant

Jermaine Grant has a diverse work experience spanning various industries and roles. Jermaine most recently served as the Executive Vice President of Operations - North America at World Travel Protection. Prior to that, they were the Vice President of Customer Success at Element451 and the Director of Customer Success at Formative, where they achieved significant results in net retention and client satisfaction. Before that, they held the position of Senior Director Customer Support at DreamBox Learning, where they improved efficiency and achieved high customer satisfaction scores. Jermaine also worked as the Head of Customer Success at TransLoc, where they built a successful department and generated net new revenue. Jermaine has leadership experience as the Director of Operations at TriWest Healthcare Alliance and Operations Manager at International SOS. Jermaine's early career includes roles as Operations Manager at Patient Support Services and Operations Manager at NHS Direct. Throughout their career, they have consistently demonstrated strong leadership and achieved impressive results.

Jermaine Grant holds a Bachelor of Arts (BA) degree in Business from Louisiana State University. In addition, they have obtained certifications in "A Design Thinking Approach to Putting the Customer First" from LinkedIn and "PRINCE2 Registered Practitioner" from APMG International.