Dale R.

Dale R. has extensive experience in technical support and applications administration, spanning over a decade in various roles. Currently serving as the Technical Support Lead at WorldFirst since December 2015, Dale R. oversees teams across the EMEA and APAC regions, managing bespoke application support and incident resolution. Previous positions include Senior Applications Support Analyst and Senior IT Support / Deputy Service Desk Manager at WorldFirst, as well as Applications Administrator Level 3 at Coface, where responsibilities encompassed third-line technical support and problem management for business applications. Dale R. has a solid foundation in IT support, having worked in various roles from first-line support to senior engineering positions at companies like CSC and IBM, and possesses a strong commitment to continuous improvement and systems security. Education includes GCSE qualifications from Cavendish School.