Misael Barcelona

Misael Barcelona is an experienced professional in the technology and business operations sector, currently serving as a Business Operations Support Specialist at WOW! Internet, Cable & Phone since April 2019, providing Tier 2 support for various business products. Prior experience includes roles as a Senior Technical Support Professional at Sykes/AT&T, where Misael focused on technical troubleshooting for IP Flex Reach and Voice DNA services, and as an ICT Senior Service Desk Support at Crawford & Company, managing user accounts and Windows server environments. Misael has expertise in Windows OS and hardware support, acquired through earlier positions such as Senior Client Services Administrator at Dover Business Services LLC and IT Technical Support Specialist III at Harris Products Group. Educational background includes an Associate of Applied Business in Computer Science from Southern Ohio College and a background in Airframe Mechanics and Aircraft Maintenance Technology.