Diego Garay Alatrista

Diego Garay Alatrista has a diverse work experience spanning multiple industries and roles. Diego is currently the Director of Customer Operations at Wunderflats, a position they started in November 2022. Prior to this, Diego worked at Expedia Group for several years, holding various management roles. As a Senior Manager for Customer Experience, they were responsible for driving operational excellence and implementing digitalization strategies to improve the customer experience. Diego also served as the Global Customer Operations Manager, managing teams in Mexico and Portugal and leading implementation projects to enhance performance and reduce costs. Before Expedia Group, they worked at Auto Escape as a Service Delivery Manager, where they successfully managed global teams and achieved significant reductions in contact propensity. Diego also has experience at CarDelMar as a Customer Care Team Leader and Junior Online Marketing and Sales Manager. Additionally, they worked as an Online Marketing Consultant at activagers AG and gained freelance experience as a Content Writer and Translator. Their early career includes positions as a Front Desk Manager at Marriott Hotels and La Paz Apart Hotel. Overall, Diego's work experience demonstrates their expertise in customer operations, process improvement, digitalization, and team management.

Diego Garay Alatrista has a diverse education history with a focus on business and management. In 2017, they attended IE Business School and obtained an Executive Master of Business Administration (EMBA) degree. The following year, in 2018, they briefly attended Yale School of Management for a course in Behavioral Science of Management (GNAM).

Before their postgraduate studies, Diego completed their undergraduate education at the University of Hamburg. Although the start year is not provided, it can be inferred that they attended the university before 2014. At the University of Hamburg, they pursued a degree in Business Administration and Sociology with a focus on International Management and Marketing.

Additionally, Diego obtained several certifications to enhance their skillset. In 2018, they achieved the Management Excellence & Lean Six Sigma - Green Belt certification from Optness Institute. Continuing their professional development, in 2019, Diego completed courses such as Customer Experience: Journey Mapping and Operational Excellence Foundations, offered by LinkedIn. Diego also earned two Salesforce Superbadges, namely Lightning Experience Reports & Dashboards Specialist and Service Cloud Specialist. In 2020, they completed the Excel Skills for Business: Intermediate II certification through Coursera. As of October 2021, Diego acquired the Management Excellence & Lean Six Sigma - Black Belt certification from Optness Institute.

Diego's educational background also includes two degrees from Universidad de San Martín de Porres. However, specific start and end dates are missing. Diego obtained a PGD (Postgraduate Diploma) in Tourism and Hotel Management, as well as a Bachelor of Arts (B.A.) degree in Hotel and Tourism Administration.

Overall, Diego Garay Alatrista has pursued a comprehensive education, combining academic degrees in business and sociology, postgraduate studies in business administration and behavioral science, and various professional certifications to augment their management skills.