Officer, Data Operation And Analysis

Highlights

• Maximizing fundraising performance by analysing donation data
• Cultivating the relationship with nature lover by behavioural data analysis
• International NGO

WWF-HK is looking for Officer, Data Operation and Analysis in our Development team, reporting to Head, Individual Giving and Supporter Care who will be performing data analysis of the database of WWF HK to increase efficiency and improve performance of fundraising / donor engagement / event participations by discovering patterns in data, enable insight analytics with dashboards and reports.

Major Duties and Responsibilities

• Validate and import data from external systems, monitor and maintain data integrity to ensure high level of data accuracy and data consistency.

• Analyse and evaluate data mining in the Logical Data Warehouse (LDW) environment in superset and Raiser Edge (RE) and other database to support the development of WWF HK.

• Assist in generating financial and analytical reports and ensure that the database effectively captured donor gift information; develop reports to validate gift data.

• Create different queries and extract suitable data from database to suit the needs of stakeholders.

• Respond to ad-hoc requests for analysis, standardising and automating procedures such as integrate with superset Online Analytical Processing (OLAP) tools for ad-hoc report or in-depth analysis for responding to stakeholders’ requests.

• Maintain documentation and source control for the whole LDW operation including necessary database view, diagram and SQL.

• Provide operation and analytical support to those teams using RE and related tools.

• Liaise with external agencies to ensure data is transferred and processed efficiently and in accordance with our data protection obligations working with colleagues.

• Assist in importing process of records from mailing appeals and other fundraising programs.

• Assist in the project for changing / upgrading the database system.

Required Qualifications and Skills

• Bachelor in Information Technology, or in a related area is preferred.

• At least 2 years relevant experience in data management and analysis.

• Knowledge and experience in CRMs, data mining/analysing programs, previous experience of Raiser Edge (RE) is a plus

• Experience of working with a broad range of data manipulation, reporting and analytic tools.

• Ability to query with SQL language and segmentation of the database, development and advanced skill set with MS Excel is preferred

• Proficient in computer skills, including MS Word, Access, Crystal report

• Good written and spoken English skill

Required Behavioural Skills

• Highly motivated and willing to learn

• Good teamwork

• Able to work under high pressure

• Immediately available is highly preferred

APPLICATION:  Interested parties please send detailed resume stating present & expected salaries by clicking “Apply for This Job”. 

  

All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.  Applicants not invited for interview within 12 weeks may consider their applications unsuccessful.

WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations. 

To find out more about us, please visit our website at wwf.org.hk.