Liz Smith Wernli

Liz Smith Wernli has a diverse work experience spanning multiple industries. Liz'smost recent position was as the Director of Employee Engagement and Recruiting at X3M Systems, where they spearheaded employee engagement initiatives and implemented a cutting-edge recruiting tool. Prior to that, they served as the Contact Center Operations Manager at Eagle Health, overseeing all aspects of the center's performance and fostering a culture of excellence. Liz also worked as a Contact Center Manager at ASRC Federal, where they launched a fully-functional Contact Center from scratch and ensured a superior employee experience. Earlier in their career, they held the role of Member Service (Call Center) Manager at Congressional Federal Credit Union, where they reorganized the multi-site center and improved productivity. Liz also worked as a Legislative Assistant at Virginia State Senate and as a Project Manager in the Marketing Department at the City of Fairfax - Parks and Recreation. Throughout their career, Liz has been recognized for providing superior service and has received awards for their contributions to employee engagement.

Liz Smith Wernli's education history includes a Bachelor of Science (B.S.) degree in Recreation Health and Tourism with a concentration in Events Management from George Mason University. Liz also attended Bishop Ireton High School and obtained a High School Diploma in the years 1997 to 2001.

Additionally, Liz has achieved certifications in Customer Service: Preventing Turnover and Quick Fixes for Poor Customer Service from LinkedIn in April 2019. It is worth noting that they have also attended the International Customer Management Institute (ICMI), but no specific degree or field of study information is available.