Mandy McDonald

Mandy McDonald is an accomplished professional with extensive experience in customer experience and service management. Currently serving as GM of Customer Experience at Xero since October 2017, Mandy previously held leadership roles at First State Super, including Head of Service Centre and Operations Manager. Prior experience includes Assistant Contact Centre Manager at Pillar Administration, and various roles at the Financial Ombudsman Service from Team Manager to Adjudicator. Mandy's career began at ANZ as a Mortgage Banker. Educational credentials include a degree from Victoria University of Wellington and attendance at St. Orans College.