Alex Madgwick

Alex Madgwick has extensive work experience in various roles within the IT industry. Starting in 1999 with CashTech Solutions, they worked as an Associate Operations Manager until 2001. Alex then moved on to INFRA, where they served as a Support Analyst from 2001 to 2004. After that, they joined EMC/VMWARE as a Software Developer, specializing in ITIL-oriented product development until 2011.

In 2011, Alex Madgwick transitioned to Alemba, where they held multiple positions. From 2011 to 2013, they worked as a Team Lead in the Service Desk department, providing guidance and mentoring to the team. From 2013 to 2014, they served as the Manager of the Service Desk, leading a diverse team of support engineers across different regions. From 2014 to 2019, they held the position of Manager of IT Services, leading a small team of engineers in the EMEA and APAC regions, focusing on individual and team development. From 2019 to 2021, they were the Manager of Cloud Services, overseeing the transition to a virtualized home-based/cloud model and focusing on Azure cloud offerings and automation.

Currently, Alex Madgwick works at XIATECH since 2021 as the Manager of Service & Operations. In this role, they lead the Service Management Centre of Excellence and is responsible for ensuring clients receive the highest level of service. Alex manages and mentors a team of skilled Service Desk Analysts, implementing personal improvement programs and OKR objectives.

Overall, Alex Madgwick has a strong background in IT service management, team leadership, and cloud services, with a focus on coaching and development.

Alex Madgwick attended Salesians from 1996 to 1998, where they studied Art, English Literature, Design and Technology. Additionally, Alex has obtained several certifications including Microsoft Certified: Azure Fundamentals from Microsoft in July 2020, Microsoft Office 365 Fundamentals from Microsoft in January 2020, AWS Security Fundamentals from Amazon Web Services (AWS) in November 2019, ITIL Service Management & Operation (v3 Foundation) from Pink Elephant in June 2003, and AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in April 2020.