Heather Serio-Hensley

Heather Serio-Hensley has worked in a variety of customer service roles since 2008. Heather started their career at Dell as a Consumer Sales Representative, followed by a Retention Specialist, Small Business Account Manager, Small Business Resolution Specialist, and Dell Financial Services Coach. In 2014, they moved to ServiceSource as a Global Leadership Development Trainer & Coach. In 2017, they became a Customer Success Manager at ResaleAI, and in 2019 they joined XOi Technologies as an SMB Manager and Senior CSM Mid-Market and Customer Success Manager, where they work with workflow automation, natural language processing (NLP), computer vision, and machine learning to streamline documentation of service calls, facilitate real-time remote support, intelligently archive and resurface service content, and improve customer transparency from the frontlines of field service.

Heather Serio-Hensley attended the University of Southern Indiana from 2003 to 2008, where they earned a Bachelor of Science in Advertising with a minor in Marketing. Her field of study was Marketing.