Primo III Paloma

Primo III Paloma has extensive work experience in the field of network operations and IT infrastructure support.

Starting in 2013, Paloma worked at Convergys as a Level 3 Technical Support Professional, specializing in troubleshooting and resolving data network incidents, as well as supporting networking equipment such as routers and switches. This role lasted until 2018.

In 2018, Paloma joined Accenture as a Problem Management Analyst, where they conducted root cause investigations and analysis for network and IT infrastructure-related problems. They also performed post-incident reviews and helped identify permanent corrective actions.

From 2019 to 2021, Paloma worked at Amazon Web Services (AWS) as a Network Operations Center Engineer. In this role, they monitored and responded to IT system faults and network issues in a large-scale production environment. They also analyzed network topologies and capacity requirements, contributed to process refinement, and performed proactive IT and deployment tasks.

Most recently, Paloma joined XPERTECHS in 2021 as a Network Operations Center Engineer. Their responsibilities include proactively monitoring and maintaining the network, servers, and other IP-based equipment for the company's Managed Services clients. They utilize various diagnostic and monitoring tools, have expertise in Windows Server, and are experienced in network security and troubleshooting.

Overall, Paloma's work experience demonstrates their comprehensive knowledge and skills in network operations, IT infrastructure support, problem management, and troubleshooting.

Primo III Paloma attended the University of Cebu from 2005 to 2011, where they obtained a Bachelor of Science degree in Computer Engineering. In addition, they obtained additional certifications in the field of networking, including a Cisco Certified Network Associate (CCNA) certification from Cisco in July 2016, and another CCNA certification in Routing and Switching from CISCO in July 2019.