XPMatters
Ken White is the CEO and Founder of XPMatters, an experience management consultancy focused on enhancing employee and customer experiences to build loyalty. Prior to XPMatters, Ken served as Chief Administrative Officer at GBA and held multiple senior leadership roles at Service Management Group, including President, Chief Operating Officer, Chief Client Officer, Senior Vice President of Client Services, and Vice President of Product Strategy. Ken's career includes a strong track record in managing large teams and substantial budgets, generating significant revenue growth, and improving service delivery for global clients. Ken holds a Bachelor of Science in Industrial Engineering from Iowa State University.
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XPMatters
XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement. Our roots are in working with restaurants, retailers and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world, including McDonald’s, Chick-fil-A, Shell, T.J.Maxx and dozens more, nationally and internationally. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.