Aashish Sharma

Customer Support Manager at XTEN-AV

Aashish Sharma has a diverse work experience that spans across different roles and industries. Aashish started their career as a Testing Engineer at Ahuja Radios, where they were responsible for testing, repairing, and ensuring the quality of various audio equipment. Aashish also performed fault analysis and contributed to the development and finalization of product designs.

After that, Aashish joined Primasonic Spectrum Pvt Ltd as a Project Manager. In this role, they provided end-to-end solutions and services to customers, ensuring their satisfaction. Aashish monitored project progress, set deadlines, updated project-related documents, and conducted product demonstrations. Aashish also maintained close interactions with customers and handled process audits.

More recently, Aashish joined XTEN-AV as a Customer Support Manager. Here, they support the customer service team in resolving escalated issues or complaints. Aashish is responsible for opening and closing JIRA tickets and monitors service quality through sample checks on chats and emails.

Overall, Aashish Sharma has gained experience in testing, project management, and customer support throughout their career.

Aashish Sharma has a diverse education history. Starting in 2013, they pursued a degree in Electronics and Communication Engineering at Technology Jobs until 2015. In 2018, Aashish enrolled in Indira Gandhi National Open University and graduated in 2022 with a Bachelor of Arts degree in Art/Art Studies, General.

In addition to their formal education, Aashish has obtained various certifications and professional training. In 2020, they completed several courses and certifications through LinkedIn, including "Communication Foundations," "Learning VoIP and Unified Communications," "Project Management Simplified (2014)," and "Team Collaboration in G Suite."

Aashish also holds certifications from various institutions, such as Da-Lite, Audinate, Legrand (India), Vaddio, Chief, Project Management Institute (Mass Bay Chapter), HDBaseT Alliance, and Shure Incorporated. These certifications include topics related to audiovisual technology, connectivity, installation, time management, and IT integration.

Overall, Aashish has a strong education background in engineering and art, supplemented by additional certifications in various areas of technology and professional development.

Links

Timeline

  • Customer Support Manager

    June, 2021 - present