Katie McGuire, MPS HRER

Katie McGuire, MPS HRER, has a diverse work experience spanning several industries. Katie currently serves as an Enterprise Customer Success Manager at Quadient Accounts Receivable Automation by YayPay, where they are the main point of contact for over 100 assigned accounts. In this role, they collaborate with different departments to ensure exceptional customer experience and addresses any issues that may arise. Katie also develops and executes customer success plans for strategic accounts.

Prior to their current position, Katie worked as a Customer Success Manager at Benefitfocus from 2020 to 2021. At Benefitfocus, they focused on customer satisfaction and success. Before that, they gained experience as an Ecommerce Project Manager and Project Coordinator at Blue Acorn iCi, where they assisted in the organization and management of internal and external projects.

Katie's work experience also includes roles as a Professional Development Specialist at CSS International, Inc., an Account Manager at Benefitfocus, and a Legal Secretary at Bowles Rice LLP, where they handled various responsibilities related to business litigation and employee benefits.

Overall, Katie McGuire has demonstrated their ability to effectively manage customer relationships, coordinate projects, and deliver exceptional results throughout their career.

Katie McGuire, MPS HRER, completed their Bachelor of Science (B.S.) in Journalism with a concentration in Advertising at West Virginia University from 2004 to 2008. Later, they pursued a Master's degree in Master of Professional Studies in Human Resources and Employment Relations from Penn State University between 2011 and 2013. Prior to their higher education, Katie obtained their Diploma from Centennial High School, graduating in the year 2004. Additionally, they have acquired various certifications, including Human Resources Foundations and How to Use LinkedIn Learning from LinkedIn in April 2017 and March 2017 respectively. Moreover, they have obtained the Certified Customer Success Manager (CCSM) Level 1 certification, twice, from SuccessHACKER in January 2023.