Philip Odongo

Philip Odongo has gained significant work experience in customer service and support roles. Philip started their career as an Inbound Customer Service Representative at Horizon Contact Centers Ltd in 2017. During their time there, they educated customers on company systems, adhered to company policies, and sought out training opportunities to enhance their customer relationship management abilities.

In 2019, Philip joined Rivercross Tracking Limited as a Customer Support Specialist before being promoted to a Technical and Customer Support Lead in 2020. In these roles, they consistently exceeded revenue quotas by promoting products and services during routine calls. Philip also provided personalized assistance to customers, responded to their requests, and maintained an accurate database of sim cards.

In 2021, Philip joined Sky.Garden as a Logistics Lead, where they handled emergency and non-emergency calls, addressed problems, and provided solutions. Philip also worked as a Customer Service Specialist, achieving revenue quotas, offering advice and assistance to customers, and responding to their requests for products, services, and company information.

Most recently, Philip joined Yellow Card App in 2022 as a Customer Specialist - Junior Analyst. The details of their responsibilities in this role are not specified.

Philip Odongo attended the Nairobi Institute Of Business Studies from 2015 to 2018. During their time there, they studied Sales, Distribution, and Marketing Operations, General. In addition to their degree, they also obtained two certifications in The Fundamentals of Digital Marketing from Google Digital Garage in June 2023.