Swasata Choudhury

Swasata Choudhury has over 16 years of experience in the banking industry. Swasata is currently working at YES BANK as a Cluster Head Service and Operations, responsible for managing 12 branches in Kolkata South, Kolkata SME, and Rest of Bengal cluster. Their role involves ensuring compliance, delivering excellent service, and adhering to regulatory guidelines. Prior to this, they worked as a Project Manager and a Branch Service Leader CPH at YES BANK.

Before joining YES BANK, Swasata had experience working at IndusInd Bank as a Deputy Branch Manager, where they led a team and focused on building the deposit book for the branch and revenue growth through third-party investment products. Swasata also worked at ICICI Bank, holding various roles such as Deputy Branch Manager, Regional Quality Manager, Branch Operations Manager, and Customer Service Manager. In these roles, they managed operations, ensured customer satisfaction, implemented cost optimization projects, and provided value-added customer services.

Overall, Swasata Choudhury has a strong background in banking operations, customer service, compliance, and team management.

Swasata Choudhury began their education in 1994 at B D Memorial Institute in Kolkata, where they completed their high school education with a focus on science. From 2000 to 2003, they attended the Institute of Advanced Management and obtained a Diploma in Hotel and Catering Management, specializing in Food and Beverage Service.

In 2002, Swasata Choudhury pursued a Bachelor's degree in International Hospitality Management at Robert Gordon University, which they completed in 2003. Following this, from 2003 to 2005, they enrolled at Eastern Institute for Integrated Learning in Management, where they obtained a Post Graduate Diploma in Business Management, with a concentration in Marketing and Human Resource Management.

In terms of additional certifications, Swasata Choudhury acquired the AMFI certification from the National Institute of Securities Markets (NISM) in January 2018. Swasata also obtained the IRDA certification from IRDA in December 2017 and the NCDO certification from the National Securities Depository Limited in May 2011.