Ricardo Almeida

Ricardo Almeida is an experienced IT professional with a strong background in desktop support and incident management. Currently serving as Major Incident Manager and previously a Desktop Support Engineer at YOOX NET-A-PORTER since January 2020, Ricardo provides support for various technologies including Microsoft Active Directory and Office 365. Prior to this role, experience includes working as a Desktop Support Engineer for Fujitsu UK, providing desktop and AV support for British American Tobacco. Ricardo's career also features significant roles in hospitality management, including positions as Restaurant and Operations Manager at Best Western Plus Grim’s Dyke Hotel and Assistant House Manager at the City of London Club. Educational credentials include a degree from Instituto Superior de Engenharia do Porto.