David Nelsen

David Nelsen is an experienced technical support professional with a strong background in enterprise client management and troubleshooting. Since January 2017, David has served as a Tier 3 Support Engineer and Senior Enterprise Technical Account Manager at Yotpo, where significant contributions include developing the Enterprise Support Team, enhancing customer communications, and establishing internal processes. Prior to Yotpo, David worked at IBM from June 2014 to January 2017 in various support roles, focusing on advanced troubleshooting for enterprise customers and collaborating with product teams. David’s earlier experience includes technical support at Digit Internet Solutions and a leadership role in information security with the Israeli Air Force. David holds a degree as a Practical Engineer in Electronics from Kinneret College and has further education from HackerU.