Customer Success Manager

Youreka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences. 

The Sr CSM will be focused on our clients realizing the value of our product and service and building a network of referenceable clients. This key resource will provide world class engagement that will drive retention and revenue growth.   

The Sr CSM owns the relationship with the client throughout their journey with Youreka. As the main point of contact, the Sr CSM will coordinate and facilitate resources to address client needs/requests. They will also leverage their expertise and orchestrate our team to be efficient and effective with resolution/answers or timelines for resolution.   

• Be responsible and accountable for client success and journey 
• Driving user onboarding, adoption, expansion of accounts and renewals 
• Ensuring client achieves expected value from product
• Driving engagement & building relationships/trust/credibility with stakeholders throughout client organizations to align their needs with our services
• Removing obstacles/resolving issues & advocating for client/partner internally 
• Identify churn/client risk and proactively mitigating/resolving 
• Produce strategic account plans and manage them 
• Provide feedback internally on process improvements to develop a better customer experience
• Be an advocate who can provide expertise, options, recommendations and guide client decisions 
• Accelerate, filter and open communications  

• 2-5 years’ experience in Customer Success Management or Account Management role
• Used or sold Salesforce in the past
• Strong track record of building and maintaining relationships with key stakeholders/executive sponsors
• Exceptional presentation, written and verbal communication skills
• Ability to work across many verticals and with Fortune 500 clients 
• Experience negotiating and selling to an established technology customer base
• Ability to drive revenue and retention growth while enhancing engagement
• Results focused, flexible, proactive with high attention to detail and a strategic mindset
• Passionate in working closely with customers and delivering success
• BA degree or equivalent experience 

Our team fully accommodates remote work so there are no specific location requirements for this role. Our heaviest concentration of team members is in the Maryland/D.C. area, the majority of collaboration happens during east coast hours.   

About Youreka   

Youreka is a leading Salesforce ISV partner. Youreka is built on the Salesforce platform and is in the top 2% of all Salesforce AppExchange applications! This is your chance to be part of one of the fastest growing applications in the Salesforce ecosystems! 

• An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
• A calling to innovate and improve every day
• A competitive benefits and compensation package
• Room for rapid growth and an emphasis on talent development
• A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
• A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
• Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule