Professional Services Engineer

Yubico, the inventor of the YubiKey, the world's first and leading security key, makes secure login easy and available for everyone. The company was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq First North Growth Market Stockholm: YUBICO. Customers include 30% of Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries, relying on Yubico technology to secure access to computers, online services and mobile apps. The company is located in 14 countries with headquarters in Stockholm, Sweden and Santa Clara, CA. . We are a diverse, multinational, fast-growing company fueled by a strong company culture and our mission to make the internet safer for all.

At Yubico, we offer:

Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a diverse, equitable, and inclusive workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role

Yubico is seeking a Professional Services Engineer who will be responsible for architecting, configuring, and deploying customer solutions for Yubico’s products in the field. You will provide technical consulting expertise to customers across a wide range of sizes and industries to assist them in implementing and integrating YubiKeys into their organizations. 

The role has a varied and dynamic set of responsibilities:   -> Hands-on consulting projects -> Leading technical assessment workshops  -> Creating custom strategic technical roadmaps

A successful candidate is an experienced engineer with a consultative approach, extensive experience with enterprise architecture and the ability to research, deliver and communicate successful solutions based on unique customer requirements.  

Tasks & Responsibilities:

• Provide technical consulting, implementation, integration support and project delivery for enterprise clients in the commercial and public sector environments.
• Serve as a subject matter expert on Yubico’s products and the ecosystem in which the YubiKey integrates, with vendors and platforms such as Okta, Ping, Duo, Entrust, Intercede, HYPR, Google Workspace, Microsoft Entra ID, Active Directory and Active Directory Certificate Services.
• Liaise with technology partners to investigate and resolve issues with YubiKey integrations depending on tech partner solutions.
• Deliver successful architecture planning, configuration, deployment and consulting engagements.
• Write technical integration and implementation guides, best practices and white papers in support of client engagements.
• Establish and maintain technical credibility with prospects and existing customers.
• Build strong relationships with customers and look for ways to solve additional use cases in the business with Yubico products or services.
• Actively communicate within Yubico Solutions, Engineering and Sales with respect to evolving customer requirements in the marketplace.
• Support and help to grow an amazing work culture and environment.
• Be comfortable with the rapid nature of a young innovative company.
• Able to meet billable utilization goals and targets.
• Work with customers remotely and in person.
• Limited travel may be expected in this role.

Basic Qualifications:

• 7+ years of experience in similar roles, such as Professional Services, Solutions Architecture, Security Consulting and Software/System Engineering.
• Extensive knowledge and experience in supporting the technology and processes in the Authentication domain and controls programs.
• Able to troubleshoot and analyze enterprise technologies including network infrastructure, virtualization, and web applications.
• Experience managing and troubleshooting Windows, AD, AD CS and PKI infrastructures
• Experience implementing and troubleshooting solutions deployed in some of the following operating systems:  Windows, MacOS, Linux, iOS, and Android.
• Excellent problem-solving abilities and ability to communicate clearly, both written and orally, including experience with technical writing.
• Excellent presentation skills and ability to speak to multiple audiences (i.e., executives, business, technical).
• Proven project management skills with the ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary.
• Self-motivated with a drive to learn and adapt to challenges, as well as collaborating with a geographically dispersed team.

Preferred Qualifications:

• Knowledge of commonly used security technologies and protocols including multi-factor authentication, Single Sign-On, VPN, RDP, and various protocols and standards such as OATH, SAML, OpenID, ADFS, FIDO/FIDO2, WebAuthn, X.509, Federal PKI.
• Understanding of PIV, PIV issuance and Credential Management Systems (CMS).
• Experience with Identity and Access Management vendors like Microsoft, SailPoint, Intercede, RSA, etc.
• Experience implementing and troubleshooting solutions including VDI, VPN and CyberArk.
• Experience administering tier zero identity infrastructure that provides AAA services such as Active Directory, Entra ID, and RSA.
• 3+ years of programming experience in one or more of the following: Python, C, Java, C++, C#, PowerShell scripting.
• CISSP Certification.