Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.
Your Responsibilities
- Client Relationship Management:
- Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth.
- Act as the primary point of contact for high-value clients.
- Drive Revenue with Cross-Selling and Up-Selling:
- Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential.
- Collaborate with service teams to tailor offerings to client needs and present compelling value propositions.
- Develop and implement account expansion strategies aligned with the company’s growth objectives.
- Analyze market trends and client feedback to identify new business opportunities.
- Monitor and analyze client performance metrics to ensure client satisfaction and retention.
- Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets.
- Cross-Functional Leadership:
- Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.