Director Or Vp, Client Services

Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.

Your Responsibilities

• Client Relationship Management:

• Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth.
• Act as the primary point of contact for high-value clients.

• Drive Revenue with Cross-Selling and Up-Selling:

• Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential.
• Collaborate with service teams to tailor offerings to client needs and present compelling value propositions.

• Strategic Planning:

• Develop and implement account expansion strategies aligned with the company’s growth objectives.
• Analyze market trends and client feedback to identify new business opportunities.

• Performance Monitoring:

• Monitor and analyze client performance metrics to ensure client satisfaction and retention.
• Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets.

• Cross-Functional Leadership:

• Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.