Jyoti Baid

Jyoti Baid has a strong background in operations and customer insights. Jyoti is currently employed at Zai, where they hold the position of Operations Quality Manager starting in May 2022. Prior to this, Jyoti worked at Fidelity International from April 2019 to December 2020, holding two roles simultaneously as Customer Interaction Analytical Manager and Customer Insights Manager. From October 2011 to March 2015, they worked at Firstsource Solutions Limited as Manager - Customer insights, where they focused on driving business analytics to understand customer behavior and improve the customer experience. Before that, they served as Assistant Manager - Quality from April 2009 to September 2011, where they implemented service quality frameworks and analyzed customer complaints to drive corrective and preventive actions. Jyoti's earliest role was as Team Leader/Coach Quality Analyst Team at Firstsource Solutions Limited from June 2005 to September 2011, where they managed a team, implemented SOPs, and conducted reviews with clients and internal stakeholders.

Jyoti Baid's education history includes pursuing a Master's Degree in Commerce from Kalina University, which took place from 2003 to 2004. Prior to that, between 1999 and 2003, they completed a Bachelor's Degree in Commerce from P.D lions college of commerce. Lastly, their schooling years encompassed the period of 1985 to 1998, when they attended Fr.Agnelo high school, earning their High School diploma with a field of study in SSC.