Silmy Kamila

Silmy Kamila is an experienced professional in customer experience and payments, currently serving as Head of Customer Experience & Payments at ZALORA Group since August 2020, where the focus is on enhancing shopping experiences for the Indonesian market. Prior to this role, Silmy held various positions at ZALORA Group, including Senior Customer Experience Executive and PMO in Operations, as well as managing marketplace operations. Silmy's career also includes experience as a Senior Associate at Lazada, where responsibilities included managing customer and seller experiences through data-driven initiatives. Earlier professional roles include language assistant positions at Kearney and McKinsey & Company, and a management trainee role at Danone. Silmy holds a Bachelor of Economics in Business and Management from Universitas Padjadjaran.