Pedro Miguel Carlos

Pedro Miguel Carlos currently serves as an Assistant Manager and Customer Care representative at ZARA HOME since February 2023, focusing on enhancing the in-store customer experience and implementing visual merchandising strategies to boost sales performance. Prior to this role, Pedro worked as a Customer Care professional at Massimo Dutti and held leadership positions at Relive, where responsibilities included managing a team of Community Builders, overseeing recruitment, onboarding, and performance management, all aimed at innovation in the real estate sector. Additionally, Pedro's experience as a Community Shaper at Forall Phones involved building client relationships to promote accessible technology. Pedro holds a Master's degree in Engineering in Management of Innovation and Entrepreneurship and a Bachelor's degree in Geological and Mining Engineering from Instituto Superior Técnico.