Cheng Yan Tham

Cheng Yan Tham is an experienced professional in quality assurance and customer service, currently serving as the Quality Assurance Assistant Manager at ZFX since December 2021. In this role, Cheng Yan Tham is responsible for conducting quality assurance audits, analyzing results, and providing coaching to enhance customer service quality. Previously, Cheng Yan Tham worked at TDCX as a Quality Assurance - Assistant Customer Experience Expert, evaluating employee performance and providing feedback to address skills gaps. Additional experience includes roles as a Senior Verified Operation Specialist and Fraud and Risk Specialist, focusing on video inspections for Airbnb and fraud prevention strategies, respectively. Prior experience at American Express involved merchant onboarding and dispute resolution across multiple global markets, while the early career began as a Securities Services Representative at Citigroup. Cheng Yan Tham holds a Bachelor's degree in Finance and Investment from Tunku Abdul Rahman University of Management and Technology.