Felicity Scheltinga

Felicity Scheltinga is an accomplished professional in customer success and human resources with extensive experience across various organizations. Currently serving as a Senior Principal Customer Success Manager at Zendesk since March 2019, Felicity focuses on enhancing customer relationships through innovative CRM solutions. Prior experience includes roles as a Senior Customer Success Executive and Customer Success Executive at Pinpoint HRM, contributing to the effective implementation of cloud talent management strategies. Felicity's background also encompasses significant HR leadership positions at James Cook University, where responsibilities included managing HR information systems and remuneration services, alongside project management roles that ensured successful deliverables within budget and time constraints. Earlier career experiences include HR positions at Charles Sturt University and Ergon Energy. Felicity holds a Bachelor of Psychological Sciences from Swinburne University of Technology, completed in November 2023.