Matt Heroux

Matt Heroux is an experienced professional in enterprise engagement and solutions consulting, currently serving as Enterprise Engagement Leader at Zendesk since January 2011. Over the years, Matt has held multiple roles at Zendesk, including Principal Solutions Consultant and Senior Solutions Consultant, where significant contributions led to closing over $6.5 million in new and expansion business in 2018. As a Customer Success Executive, Matt has fostered executive-level relationships and provided strategic guidance for Enterprise Elite customers, while also developing the Enterprise Elite program in the APAC region. Earlier in Matt's career, experience as a Production Manager at Watermark Press and foundational education in marketing from Michigan State University, along with studies at BAVC and John Cabot University, have contributed to a robust background in customer success and strategic consulting.