Mika Mikkola

Mika Mikkola is a seasoned professional in customer success and sales, currently serving as Senior Customer Success Manager for AI agents at Zendesk since May 2024, following the acquisition of Ultimate. Prior to this role, Mika held multiple positions at Ultimate from November 2020 to April 2024, where responsibilities spanned from project management to technical support for commercial and enterprise clients. Experience also includes a Sales Director role at Docue Technologies Oy and a Sales Manager position at Admincontrol Finland, with a strong focus on building relationships with C-level executives. Mika's career began with roles in sales and customer advisory, complemented by a robust academic background in Management and International Business from Aalto University and exchange studies in Taiwan and Japan.