Nelson Oliveira

Nelson Oliveira is a seasoned professional with extensive experience in customer care and technical account management. Currently serving as a Principal Technical Account Manager at Zendesk, Nelson Oliveira provides strategic operational and technical guidance to enhance client innovation and workflows. Previously, as a Group Customer Care Project Leader at Lyreco Group, Nelson Oliveira successfully defined customer care strategies and implemented comprehensive platforms across multiple countries. Nelson Oliveira's earlier roles at Castorama France included leading omnichannel customer relationship transformations and managing customer-centric tools, contributing significantly to customer satisfaction and business growth. With a foundational background in targeted marketing and statistics from Tesco PLC, complemented by advanced education from HEC Paris and Université Claude Bernard Lyon 1, Nelson Oliveira combines technical expertise with strategic insight to drive client success.