Nuri Gocay is a highly experienced technology leader in the customer experience and contact center domains, currently serving as Director of Platform Architecture at Zendesk since May 2025. Prior roles include Chief Solutions Officer at Local Measure and Chief CX Evangelist at Cisco, where Nuri led global strategies for customer digital transformation initiatives. Nuri has also held significant positions at Amazon Web Services, Aspen + Morse, Expedia Group, Presidio, Google, and iQor, focusing on technical strategy, solutions architecture, and operational excellence in contact center environments. Nuri is pursuing a Master of Engineering in Engineering/Industrial Management at the University of Colorado Boulder, expected to complete in June 2026.
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