Samuel Ofori

Samuel Ofori is a seasoned professional in customer success and operations, currently serving as the Customer Success Strategy & Operations Manager at Zendesk since September 2025. Prior experience includes a role as Senior Customer Success Systems Manager at Payscale, where Samuel led the deployment and optimization of Gainsight across various teams and managed complex integrations with multiple platforms. A background in business intelligence was developed as Senior Business Intelligence Operations Manager at Nuance Communications, where Samuel administered Gainsight and enhanced data workflow processes. Earlier roles include CRM Systems Manager at Chevy Chase Trust and Cloud Solutions Consultant at IBM, where Samuel focused on Gainsight administration and customer engagement strategies. Educational qualifications include a Bachelor of Science in Information Technology from Towson University and a focus on Engineering in the Science and Technology Program at Eleanor Roosevelt High School.