Katty Costa

Customer Success Manager at ZenHub

Katty Costa is currently a Customer Success Manager at ZenHub. Prior to that, they were with Pipedrive from March 2018 to November 2021, where they were a Customer Success Manager for Named Accounts. Katty has also worked as an International Relations Officer with the CEU Educational Group and as a Buyer Research Assistant with KOTRA.

Katty is known for their ability to manage large portfolios of customers and help them exceed their growth goals. Katty is also skilled in training, demos, business reviews, implementation, and optimization calls to promote product adoption and advocacy.

In their previous role as an International Relations Officer, they supported international students with their requests, organized academic and visa documents, and provided hospitality services. As a Buyer Research Assistant, they researched and analyzed potential markets in Rio de Janeiro, supported communication and business mediation between Korean companies and local businesses, and assisted with meetings and events. Katty is also fluent in Portuguese and English.

Katty Costa has a Master's degree in Jornalism from the Universidade da Beira Interior and a Bachelor's degree in Relações Internacionais from the Universidade Candido Mendes. In addition, Katty has three professional certificates in Customer Experience: Journey Mapping from LinkedIn, Intro to UX Design from CareerFoundry, and Professional Certificate in Customer Experience from The CX Academy.

Katty Costa reports to George Champlin-Scharff, VP, Product & Customer Success. Some of their coworkers include Laura Cowin - Product Owner, Cameron Wärje - Customer Success Engineer, and Joseph Totera - Technical Product Manager.

Timeline

  • Customer Success Manager

    Current role

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