Zenith American Solutions
Lisa Friday has extensive experience in the insurance and claims processing industry, with a career spanning over two decades. Currently serving as the Regional Director of Operations at Zenith American Solutions, Inc. since October 1998, Lisa oversees operations related to Customer Service, Eligibility, and health & welfare Medical Claims processing across multiple locations including Pittsburgh, PA, and Baltimore, MD. Prior to this role, Lisa held various positions at GEM Group, starting as a Claims Adjuster and advancing to Claims Team Lead, Claims Manager, and ultimately Regional Director of Claims and Mail Operations. With a strong background in managing claims activities and personnel, Lisa has demonstrated expertise in ensuring high standards of service and efficiency in claims processing.
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