Rachel Nkollo

Rachel Nkollo serves as the Global Learning & Development Leader at Zenni Optical since May 2022. In parallel, Rachel has been a Customer Experience Manager at Essilor since September 2015, contributing to the company's mission of improving vision globally. Previous roles include Manager of Operations Quality and Training at Think Finance (June 2010 - 2015) and Call Center Project Manager at Mannatech (January 2004 - January 2009), where Rachel oversaw project management and call center operations. Rachel's expertise encompasses training, quality assurance, and staffing optimization, underpinned by a strong focus on achieving productivity and profitability goals.