Alicia MacHale

Alicia MacHale has a diverse work experience spanning different industries. Alicia started their career at Nordstrom as a Sales Associate from November 2013 to January 2016. Following that, they worked at the California Department of Motor Vehicles as a Motor Vehicle Representative from April 2017 to January 2019.

In 2017, they also joined A&R Mortuary as a Mortuary Transporter, a role they held until March 2020. Alicia then transitioned to a career in the tech industry, joining Zennify as part of their Apprenticeship Program from January 2021 to April 2021. During this program, they gained experience in Salesforce administration, business analysis, and project implementation.

Alicia's most recent role at Zennify was as a Business Systems Analyst, starting in April 2021. In this position, they formed strong client relationships, translated client needs into well-organized requirements and user stories, and managed the Jira Backlog for the development team.

Additionally, Alicia also had a role as a QA Engineer at Zennify starting in April 2021. In this capacity, they utilized Agile methodology, led various quality assurance activities, and standardized the QA process using Jira and Zephyr Tests.

Overall, Alicia MacHale's work experience demonstrates their versatility and adaptability across different industries and roles.

Alicia MacHale completed the Google IT Support Professional Certificate from Merit America in 2020. Alicia also obtained additional certifications including the Salesforce Certified Administrator (SCA) from Salesforce in March 2021. In 2020, they obtained certifications in various areas such as system administration and IT infrastructure services, operating systems, computer networking, technical support fundamentals, and writing a cover letter and email. These certifications were obtained from institutions like Coursera and LinkedIn.