Zenoti
- Practice Manager
Practice Manager
Telangana, India
Job description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
To learn more about Zenoti visit: https://www.zenoti.com.
What will I be doing?
- Manage and build client relationships with key decision makers from project kick-off to post-implementation; ensure customer satisfaction
- Manage account and customer escalations; articulate issues and resolution options clearly and succinctly
- Oversee implementation and client adoption of Zenoti software and other add-ons
- Interact with Customer Success and product engineering team to ensure any blockers in implementation are effectively addressed
- Working with customers to make them realize their full potential on Zenoti and making them referenceable
- Having a good product knowledge that will enable to understand customer requirements in detail and able to solution them wherever required
- Managing and Coaching direct reports to scale for the needs of the organization and working towards being self sufficient.
What Skills do I need?
- Proven track record of developing and maintaining referenceable customer relationships
- Confirmed experience to proactively identify, assess, and mitigate risks implementations
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- Past experience in measuring progress of programs against established objectives such as revenue, utilization and customer satisfaction
- Excellent Oral and Written communication skills
- Experience working with customers across multiple regions. Can work in a fast paced, ever changing, start up environment
- 10+ years of experience in Professional Services, Support or Consulting in the Enterprise Software space
- A proven leader with 5+ years of experience managing people
- 2+ years of experience in a Senior Management role at a top-tier management/technical consulting firm, technology company other professional environment
- Experience in understanding different technologies(Scripting, HTML, SQL,etc) that will help in solutioning and solving customer issues.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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