Madhu Poonacha

Madhu Poonacha has a diverse work experience spanning over several industries. Madhu started their career in 2006 as a Senior Credit Analyst at IBM, where they were responsible for managing credit ratings, credit risk analysis, and collections for IBM's business customers. In 2007, they joined WebEx as a Manager in Customer Success, overseeing contact center operations and ensuring service delivery for international clientele.

In 2013, Madhu joined Replicon, where they held multiple roles. As a Lead Solutions Engineer, they had a successful track record of driving business growth through pre-sales and post-sales engineering, technical marketing, and training. Madhu then became a Manager of Solutions Engineer, overseeing the sales goals for the North American and EMEA segments and managing a team of solution engineers. Madhu's final role at Replicon was as a Senior Manager in Solutions Engineering and Customer Success, where they managed technical sales resources, customer advocacy, and customer retention.

From 2017 to 2018, Madhu worked as a Startup Consultant and Co-Founder on a freelance basis. Madhu then joined Zenoti in 2018 as the Director of Customer Success, Support, and Technical Account Management. Zenoti is a cloud-based software solution for the spa, salon, and med spa industry, and Madhu is responsible for ensuring customer satisfaction and success for businesses using the Zenoti platform.

Madhu Poonacha has a Bachelor of Science (BSc) degree in Mathematics and Computer Science from Bangalore University. In terms of additional certifications, Madhu has obtained the "Ken Blanchard on Servant Leadership" certification from LinkedIn in April 2021 and the "WAM-PRO" certification from the Association for Workforce Asset Management (AWAM) in June 2015. Although Madhu is listed as having an "ITIL" certification, the month and year of obtaining this certification are not provided. Madhu is also listed as having a "PMP*" certification, but there is no information provided regarding the institution or the month and year of obtaining it.