Bruna Santos

Bruna Santos has a diverse work experience, starting with their most recent role as a Customer Experience Analyst Technical at ZENVIA since February 2023. Prior to that, they worked as an E-commerce Analyst at Valety from October 2022 to January 2023, where they were responsible for market analysis, product definition, negotiations, and product characterization.

Before their role at Valety, Bruna worked as an E-commerce Analyst at Lupi Pet from February 2022 to October 2022. In this role, they focused on achieving goals, analyzing and operationalizing Marketplace activities, and assisting with the development of commercial proposals and market trend reports.

Bruna's work experience also includes a role as a Commercial Analyst at Lojas Riachuelo from July 2021 to March 2022. Here, they supported the development of commercial proposals, prepared reports on market trends, and monitored order management processes.

Bruna Santos completed their high school education at Escola Estadual Doutor Ignácio from 2014 to 2017, receiving a degree in Ensino Médio Completo.

In addition to their formal education, Bruna obtained various certifications in different fields. In November 2016, they earned a certification in Intermediate English from FAETEC. Later on, in November 2017, they obtained a certification in Advanced Computing from the same institution.

Continuing their professional development, Bruna obtained multiple certifications between 2021 and 2023. These certifications include Negotiation and Influence from Escola Conquer (October 2021), Communication and Oratory and Communication and Oratory - Unlocking your Communication, both from Escola Conquer (November 2022), Customer Success from Sebrae, and Customer Experience and Conversion Rate Optimization (CRO) from Rock University (December 2022 and January 2023, respectively). Finally, in June 2023, they obtained a certification in Emotional Intelligence from Movidesk.

The summary of Bruna Santos's education history highlights their completion of high school, as well as their continuous pursuit of certifications in various fields to enhance their knowledge and skill set.