Camilla Oliveira

Camilla Oliveira has a diverse work experience that spans various roles and industries. Camilla started their career in 2013 as a Líder de Equipe at Cunha E Porto, where they gained experience in vehicle and consignment collections, team leadership, feedback application, and negotiation. In 2015, they worked as a Customer Success at TruckPad, specializing in customer support. From 2017 to 2018, they served as an Executivo de Contas at PARLA! Contact Center. In 2018, they joined 4YOU2 Idiomas as a Customer Success, focusing on customer retention, renegotiations, and project structuring. Camilla then worked as a Customer Success Analyst at Omie from November 2019 to May 2020, where they continued to develop their skills in customer support. In November 2020, they joined Octadesk as a Customer Success Analyst, responsible for managing low-touch accounts, adoption projects, ticket resolution, renewals, churn monitoring, negotiations, and implementation of WhatsApp Business API projects. In 2021, they moved to YVY Brasil as a Customer Success Coordinator, before joining ZENVIA in April 2023 as a Customer Success Analyst. Camilla's experience demonstrates their ability to adapt and excel in various customer-centric roles across different industries.

Camilla Oliveira's education history is as follows:

Camilla completed a Capacitação in Customer Success at Sebrae. The start and end year for this education are not provided.

Camilla also pursued a Curso Livre in Excel Avançado in the field of Informática at Fundação Escola de Comércio Álvares Penteado. The start and end year for this course are not specified.

From 2019 to 2022, Camilla attended 4YOU2 Idiomas for a Curso Livre in Letras - Língua Inglesa e Literaturas de Língua Inglesa.

During the same period, they also pursued a Graduação in Tecnologia em Marketing at Universidade São Judas Tadeu.

In 2021, Camilla participated in a Gestão de Pessoas com Ênfase em Liderança Organizacional program at Sebrae, with the duration of one year.

In 2022, they completed several Cursos Extras at Sebrae, including Whatsapp, Administração e Negócios, and Conhecendo e Valorizando Meu Cliente.

That same year, they also completed a Curso Livre in Gestão de Tráfego Pago at Bruno Sanches.

In 2023, Camilla pursued a Curso Capacitação in Gestão de Relacionamento com o Cliente, specifically in Manual do Customer Success por Hiran Damin. The duration is one year, as the start and end year are both 2023.

The specific start and end years for the Capacitação at Sebrae and Curso Livre at Fundação Escola de Comércio Álvares Penteado are not provided.