Daniela Guedes

Daniela Guedes has a diverse work experience spanning several companies and roles.

Daniela is currently working as a Gerente de Projetos de Implantação | Onboarding | Implementation Success at ZENVIA, a position they started in December 2022.

Prior to this, they were an Implementation Success Manager | Onboarding at Movidesk from September 2022 to January 2023.

Daniela also worked at Goomer as a part of the Implementação | Onboarding | Relacionamento Com Cliente team from July 2021 to July 2022.

Before Goomer, Daniela was employed at Zygo. Daniela started there as a Customer Success Analyst | Implantação | Consultoria | Retenção in May 2019 and held multiple roles within the company. Their responsibilities included managing customer expectations, implementing the tool for clients, creating marketing campaigns, and developing analytical reports. Daniela also provided customer support and technical assistance. Their time at Zygo ended in July 2021.

Prior to Zygo, Daniela gained experience as an Assistant Contracts Coordinator at Grupo Nexxera in August 2017, and as an Administrative Assistant at Teltec Solutions from May 2014 to March 2017.

Daniela Guedes has a Bachelor's degree in Law and Juridical Studies, which they obtained from Universidade Paulista between the years 2007 and 2012. Daniela has recently pursued their education further by enrolling in a Bachelor's degree program in Business Administration at Estácio, which they are expected to complete between the years 2019 and 2024.

In addition to their formal education, Daniela has obtained several certifications related to various fields. In June 2021, they completed a certification in User Onboarding from Conpass. Daniela has also acquired certifications in Customer Service, Customer Experience, and Customer Success. Specifically, they completed courses on Atendimento ao Cliente (Customer Service) from Sebrae in June 2020, Fundamentos da Experiência do Cliente (Fundamentals of Customer Experience) from Track.co in May 2020, and Introdução ao Customer Success (Introduction to Customer Success) from Resultados Digitais in May 2020. Furthermore, they completed a course on Customer Success - Como Conquistar e Manter Clientes (Customer Success - How to Acquire and Retain Customers) from Sebrae in October 2018.

Daniela has also obtained certifications in areas outside of customer service and business. In June 2020, they completed a certification in Financial Intelligence from Escola Conquer. Additionally, they have completed certifications in time management and activities planning from Movidesk in July 2022 and a certification on leading a data-driven service area, also from Movidesk, in the same month and year.

It is important to note that no further assumptions can be made about Daniela Guedes' education history beyond the provided information.