Jeniffer Luz

Jeniffer Luz is an experienced professional currently serving as Onboarding Supervisor at ZENVIA since May 2020, where responsibilities include leading a team in customer onboarding, supporting operational goals, and enhancing customer-centric processes. Previously, Jeniffer held various roles, including Onboarding Tech Lead at ZENVIA, responsible for managing WhatsApp Business API implementations and improving onboarding processes. Prior experience includes roles in customer success at DOC9 and a range of leadership positions focused on relationship management at FADERGS and UniRitter, emphasizing client retention, expansion strategies, and quality service delivery. Jeniffer is pursuing a Master of Business Administration in Digital Business at USP/Esalq, demonstrating a commitment to further professional development.